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CUSTOMER
SERVICE
Customer Service,
Customer Service,
Better
Customer Service!
At Petro Chemical
Products we have developed a formula that provides you with the results
you expect and deserve:
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Performance
& Promotion
We achieve customer
service levels that provide the benchmark for the industry. Our fill
rates are consistently in the high 90s coupled to 24 hour cycle times.
We regularly conduct promotional performance assessments and professional
telephone sales follow-up. |
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Enthusiasm
Our team environment
provides a cohesive objective of satisfying our customers 100% of
the time. |
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Trust
We are recognized
throughout the industry for the quality of our products and our people.
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Responsibility
We have four (4)
strategically positioned distribution centers to serve you. This enables
us to minimize cycle times, avoid unnecessary handling, maximize flexibility,
and assure product integrity. |
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On
time Delivery & Order Accuracy
Our "Best Practices"
assure you of specified delivery times and complete order fulfillment.
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SPECIALIZED
DISTRIBUTION
At Petro, we are
specialists in warehousing and distribution of aerosol and liquid
pour fill products. Our extensive experience with Japanese OEM's continually
demonstrates a superior capability to operate in a just-in-time (JIT)
environment for all of our customers. We are experienced in serving
global markets, international issues, and regulatory compliance. We
effectively manage critical cross-functional data through EDI with
trading partners and carriers.
Domestically, we
have consolidated our North American LTL network to maximize on-time
delivery. We work with many of our customers to develop cross dock
scheduling. We concentrate on drop shipping directly to the end customer
- and do it at the single case level!
These customer
level logistical efficiencies improve service quality, product quality,
information flow, and overall performance. |
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